Return & Refund Policy

Return & Refund Policy

Thank you for choosing MSN GAMER. By making a purchase on our platform, you agree to the following terms regarding returns and refunds.

1. General Policy

  • No Returns or Refunds for Digital Goods or Top-Up Services:
    Once digital goods are sold, delivered via email, or top-up services are provided, all sales are final. No returns or refunds will be accepted under any circumstances.

  • E-Wallet Transactions Are Final:
    Purchases made using e-wallets (e.g., GrabPay, PayNow, easyPaisa, JazzCash, Webmoney, ShopyeePay,) are non-refundable and cannot be disputed after delivery.

2. Refunds for Valid Product Issues

Refunds will only be considered under the following conditions:

  1. Defective Product: The purchased product cannot be used as intended (e.g., invalid key, non-functioning code).
  2. Incorrect Product Delivery: The product delivered does not match the description or order.
  3. Error or Ban on First Use: The product triggers an error or ban when first used.

Refunds will not be granted for:

  • Incorrect product selection by the customer.
  • A change of mind after purchase.

3. How to Request a Refund

If you believe your purchase qualifies for a refund, please follow these steps:

  1. Contact Customer Service: Reach out to us immediately via Contact Us Page.
  2. Provide Proof of Issue: Attach screenshots, error messages, or any evidence supporting your claim.
  3. Submit Request Within 48 Hours: Refund requests must be submitted within 48 hours of purchase.

4. Refund Process

  • Approval Timeline: Refund requests will be reviewed and responded to within 3 business days.
  • Refund Method: Approved refunds will be credited to the original payment method used for the purchase.
  • Processing Time: Please allow up to 7 business days for the refund to appear in your account.

5. Frequently Asked Questions (FAQs)

Can I get a refund if I purchased the wrong product or changed my mind?
No, refunds are not supported in these cases. All sales are final once the order is completed.

What should I do if there’s an issue with the product?
Contact customer service immediately and provide details of the issue. Our team will work with you to resolve it.

Is there any refund for e-wallet purchases?
No, e-wallet transactions are non-refundable.

6. Refund Policy Agreement

By completing a purchase, you acknowledge that you have read, understood, and agreed to this Return & Refund Policy.

7. Contact Information

If you have questions or concerns about this policy, please contact our support team at [email protected].